Yusuf Adepoju, a businessman, has been unable to complete transactions on the fintech platform Prospa since June, and this has left him helpless and unable to provide services to his customers.
The businessman told FIJ that he had been using the fintech application before June 2 without hitches and only began experiencing troubles on June 3, when he attempted to make a transaction of N10,000.
“I had some jobs to do and needed to make a payment to an account. So, I transferred a little over N10,000 to an account, but it was tagged as a pending transaction. I exercised patience and checked back after 30 minutes, but the transaction was still pending,” said Adepoju.
I contacted the customer care representatives several times. Whenever I did, they would request some details, I would provide them and they would go mute. They reached out to me on July 4, promised to resolve the issues and asked me to exercise patience, but they didn’t say when it would be resolved,” he said.
We emailed Prospa on Monday. When they responded, they asked this reporter to tell Adepoju to contact them. Adepoju did, but they failed to resolve the issues over 24 hours later.
